HOW LONG DOES SHIPPING TAKE?
- Our safe and secure shipping for non-promotional items can take between 2-4 weeks; it may take longer for deliveries outside of the USA. For more detailed information on shipping, please visit our shipping page.
DO YOU PROVIDE TRACKING NUMBERS?
- Yes, we provide tracking numbers for your orders for our non-promotional items. For more detailed information on tracking numbers, please visit our shipping page.
WHERE IS THE STORE BASED?We have offices based in Lebanon, United Kingdom, and France.
WHERE DO YOU SHIP FROM?We ship from different sweat-free factories all around the world. So, please expect your items to be shipped separately if you order more than one item.
DO YOU ACCEPT ORDERS PLACED OVERSEAS?We sure do! We proudly ship worldwide, but please note there are a few countries we can't ship to. We will automatically refund your order if we can't ship to your country so rest assured - we'll take care of you!
I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?We ship from different parts of the world so some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.
WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
WHAT IS YOUR STORE'S RETURN & EXCHANGE POLICY?
Please refer to our returns and refunds page.
I ENTERED MY ADDRESS WRONG! CAN YOU PLEASE CHANGE IT?
Yes! If you contact us within 24 hours we can change your order once you provide us the correct address. Otherwise, we do not accept responsibility for wrong addresses. Please enter your address carefully at checkout.
Do you have a question that's not answered here on this page? Contact our customer service team at Hey@trendhold.com and we'll answer it as soon as we can!